Cancel before dispatch
HAVN Node preorders can be cancelled for a full refund any time before dispatch.
Returns & cancellations
Simple order support.
HAVN Node preorders can be cancelled for a full refund before dispatch. If your order arrives faulty, damaged, or incorrect, we’ll help review it properly.
After dispatch
Once your order has been dispatched, it can no longer be cancelled before delivery.
Faults are reviewed
Faulty, damaged, or incorrect items are reviewed under our warranty process and Australian Consumer Law.
Preorder cancellations
Cancel before dispatch.
HAVN Node preorder customers may cancel their order for a full refund any time before dispatch.
To cancel a preorder, email info@havnlabs.com.au with your order number and the email address used at checkout.
After dispatch
Once it’s on the way.
Once your order has been dispatched, it can no longer be cancelled before delivery.
We do not offer returns for change of mind, but this does not affect your rights if the product is faulty, damaged, incorrect, or fails to meet consumer guarantees.
Faulty, damaged or incorrect
We’ll review the issue.
If your HAVN Node arrives faulty, damaged, or incorrect, contact HAVN Labs as soon as possible with your order number, a clear description of the issue, and photos or a short video showing the problem.
Email HAVN Labs
Contact info@havnlabs.com.au with your order number.
Describe the issue
Tell us what happened, when it started, and whether the issue was present on arrival.
Include photos or video
A short video showing the issue helps us assess the claim faster.
We’ll guide next steps
If the issue is covered, HAVN Labs will advise the appropriate remedy or return process.
Please contact us first
Before sending anything back.
If you believe your item is faulty, damaged, or incorrect, contact HAVN Labs before sending anything back.
This helps us review the issue and confirm the correct next step.
Warranty support
12-month warranty.
HAVN Node includes a 12-month warranty covering manufacturing faults and defects under normal household use.
You can read the full warranty details here.
Australian Consumer Law
Your consumer rights still apply.
Your rights under Australian Consumer Law apply. This policy does not exclude, restrict, or modify any consumer guarantees or rights that cannot be excluded under Australian law.
Quick answers
Returns FAQ.
Can I cancel my preorder?
Yes. You can cancel your HAVN Node preorder for a full refund any time before dispatch.
Can I cancel after dispatch?
Once your order has been dispatched, it can no longer be cancelled before delivery.
Do you accept change-of-mind returns?
No. We do not offer returns for change of mind. This does not affect your rights if the product is faulty, damaged, incorrect, or fails to meet consumer guarantees.
What if my product is faulty?
Contact HAVN Labs with your order number, a clear description of the issue, and photos or video. Faulty product claims are reviewed under our warranty process and Australian Consumer Law.
What if my order arrives damaged or incorrect?
Contact HAVN Labs as soon as possible with your order number and photos of the parcel, product, and issue so we can review it.
How are approved refunds processed?
Approved refunds are processed back to the original payment method where possible. Your bank or payment provider may take additional time to make funds available.
Need help with an order?
Email HAVN Labs with your order number and a short explanation of what you need help with.
Email support