12-month warranty
Covers manufacturing faults and defects under normal household use.
Warranty & support
Covered for peace of mind.
Every HAVN Node includes a 12-month warranty and local Australian support, so help is available if something goes wrong.
Australian support
Get help directly from HAVN Labs if something goes wrong.
Simple claim process
Send your order details, describe the issue, and include photos or a short video if needed.
What’s covered
Covered under warranty.
- Manufacturing faults
- Product defects under normal household use
- Issues with the lid mechanism, sensor, or power function not caused by misuse
- Faults present when your HAVN Node arrives
What’s not covered
Not covered.
- Damage from misuse, drops, rough handling, or pets chewing the product
- Water damage or incorrect cleaning
- Normal wear and tear
- Using the product outside normal household feeding use
- Change of mind
How to claim
Need help with your HAVN Node?
If something is not working as it should, contact HAVN Labs with your order details and a clear description of the issue. Photos or a short video help the support team assess the claim faster.
Email HAVN Labs
Contact info@havnlabs.com.au with your order number.
Describe the issue
Explain what is happening, when the issue started, and how the product is being used.
Include photos or video
A short video showing the issue is usually the fastest way to review the claim.
HAVN Labs will review it
If the issue is covered, the support team will guide you through the appropriate next step.
Australian Consumer Law
Your consumer rights still apply.
This warranty is provided in addition to your rights under Australian Consumer Law. Your consumer guarantees apply automatically and cannot be excluded, restricted, or modified.
Warranty FAQ
Quick answers.
How long is HAVN Node covered for?
HAVN Node includes a 12-month warranty from the date of purchase.
Do I need my order number?
Yes. Your order number helps confirm the purchase date and makes the claim process faster.
What if my pet damages it?
Damage caused by chewing, rough handling, misuse, or accidental damage is not covered under the 12-month warranty.
What happens if the product arrives faulty?
Contact HAVN Labs as soon as possible with your order number and photos or video showing the issue, so the claim can be reviewed.
Does the warranty replace my Australian Consumer Law rights?
No. The 12-month warranty is provided in addition to your rights under Australian Consumer Law.
Need support?
Contact HAVN Labs with your order number and a short description of the issue.
Contact support